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Technical

Shappz Q1 Release Notes

Over the past months we have been working hard on the stability and performance of the Shappz Platform. In addition, in order to support the international growth of the Lightspeed eCom, we have been working hard on finalising the Shappz US Cloud Setup. This setup is currently in Production and tested. As soon as we are confident that it can handle the EU load, we will duplicate the setup in EU. Beside internationalisation, stability and performance updates we have added minor tweaks to our Apps. All the updates are mentioned below:   MyAbandonedCart - Delayed webhooks; in the unlikely event SEOshop / Lightspeed eCom sends out the webhooks with a significant delay, we recognise the delay and webhooks are no longer processed within the application. This prevents customers to receive incorrect emails.   MyStockNotifier - Implemented per product thresholds; it is now possible to determine when the 'In Stock' message will be send to customers. This prevents customers from receiving messages when only 1 product is returned. - Delete requests; it is possible to delete requests on a product level.   MyBirthdayMailer - Date offset: it is possible to set a date offset when the Happy Birthday email will be send to customers. This enables that customers can receive their discount in advance.   Shappz Platform: - Caching Mechanisms; we have implemented several caching mechanisms to increase the performance and further stabilise the platform. The upcoming quarter we will further continue doing this. - Email Statistics: every application that sends out emails, is equipped with Open Rate statistics and Click Rate statistics. We will further develop this on a template basis. This will give you a better overview how your templates perform. - Timezones; in order to fully support the international setup, we have implemented timezones on all timestamps. - Company address in email; to support the international SPAM legislation and specific countries we have added the company address to every outgoing email. Please find all the details regarding this feature in this blog post.  


Company details in templates available

Inboxes are flooded with SPAM emails on a daily basis. Therefore, SPAM detected software is becoming stricter and stricter. In addition, several countries like Canada are enforcing company to add their company details to every out going conversation to costumers. At Shappz we do everything to reduce the amount of emails that are considered to be SPAM. Our open-rate on emails is on average around 60%. Depending on the App it can go up to 90%. In order to maintain those rates we have had to make adjustments to the way we sent emails. Company Details In the Shappz backoffice we have developed a section in which we have pre-filled your company details. Please verify these details. These details can be used in every template by using the following twig variables: {{ company.name }} Displays the name of the company {{ company.owner }} Displays the owner of the company {{ company.phone }} Displays the phone number of the company {{ company.street }} Displays the address of the company {{ company.zipcode }} Displays the zipcode of the company {{ company.city }} Displays the city of the company {{ company.region }} Displays the region of the company {{ company.country }} Displays the country of the company {{ company.full|raw }} Displays the full address of the company on seperate lines In addition, all default templates have been adjusted. Please contact our support department if you need any assistance in adjusting your templates. We are readily available to assist you.  


MyStockNotifier – Pre-filled Email Addresses

Merchants have requested a tool that pre fills the customer's email address in the MyStockNotifier email address field. This was a briljant idea and easily integrated in the MyStockNotifier app. However, it requires some minor changes in the template. In order to have the email pre filled follow the next steps: Login to your SEOshop Dashboard Go to design Go to select template editor Edit template custom.rain Add the following line of code: Save the template. And your done! MyStockNotifier will automatically recognise the email and pre fills the field. Should you be in any need of assistance, please do not hesitate to contact us.


MyCustomerMotivator UPDATE

UPDATE 2014-12-10  Our popular MyCustomerMotivator app has been updated. From now on you can make the bars clickable. An optional field "Link" is added to the creation of a motivation. Once clicked, the customer will be redirected to that link. For statistics regarding the clicks, please visit the statistics section in the backoffice. Please bear in mind, that if you want to link to a product or category, the links may differ depending on the customer language. Therefore we have added a separate for each language.  


MyCustomerMotivator

UPDATE 2014-12-03  Our populair MyCustomerMotivator app has been updated. From now on it is possible to have multiple campaigns running at once. When a customer visits a page and there are multiple campaigns, the app will choose a random campaign.  


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